Privacy Policy

As a part of our normal operations we collect, and in some cases, disclose information about you. We encourage you to read the following Privacy Statement that contains information about Worthen Insurance Group policies regarding the collection, use, disclosure, and protection of your information.

If you are not comfortable with any of the terms or policies described in this Statement, we encourage you to send confidential correspondence through the postal service.

1. What information do we collect?
2. Personal, Financial and Product Information
3. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.

We collect personally identifiable information in order to identify and register you as a Worthen Insurance Group customer. In addition, we collect personal, financial and product information in order to provide you with services tailored to your particular needs. By learning about you, Worthen Insurance Group can deliver more relevant protection and product offerings and thus offer you better insurance services and options.

The information we collect will vary depending upon the function or processes you select or request. Depending upon the function, product or process you select (for example, quote, request for proposal, e-mail, purchase), you may be required to provide information such as:

1. Name
2. Address
3. Birth date
4. Phone number
5. E-mail address
6. Policy(ies) Type(s) & Number(s)
7. Social Security Number
8. Driver’s License Number, accident/violation history, information about vehicle operators, lien/lease holders, vehicle information, etc.

Who Should Use Our Website?

Our Website is for insurance products and services and is not intended for children. We offer insurance products and services and thus do not market any products or services to children under the age of thirteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, we will destroy this information.

What kind of customer information do we have, and where did we get it?

Much of the customer information we collect comes directly from you. When submitting your application or request for insurance or other products and services we offer, or in requesting an insurance quote, you may give us information such as your name, address, and Social Security number. We also keep information about your transactions with our affiliates, others, or us – for example, the types of products and services you purchase from us, premiums, policy account balances and payment history. We also may collect information from outside sources, including consumer reporting agencies and/or health care providers or reporting agencies such as the Medical Information Bureau (MIB). This information includes loss information reports, motor vehicle reports, credit reports, and medical information.

Who collects this information?

In order to better serve your particular needs, the information noted above is collected by Worthen Insurance Group, its agents, and other companies working on behalf of Worthen Insurance Group.  In addition to collecting information from you, you should also know that, depending on the nature of your transaction, we may collect information from outside sources, such as loss information reports, motor vehicle reports, and credit reports. For property insurance, we may send someone to inspect your property and verify information about the value and condition of your property.

How is this information used?

The information you submit to us via our on-line forms and e-mail is used to provide you with the response or service you have requested.

We may also use this information to contact you about our products and services. If you do not wish to receive these communications, you can write us, e-mail us or simply reply to any e-mails you receive from our employees informing us of your desire to be removed from our mailing lists.

Customer phone numbers or text messages capabilities will not be shared with third parties. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.

What are your options regarding collection, use, and distribution of your information?

Any information you submit to us via written applications, our Website’s on-line forms or e-mail is done so on a voluntary basis. When you access our site in this manner, the collection, use, and distribution of your information will be handled according to the terms and policies outlined in this Privacy Statement. If you object to the collection, use, and distribution policies outlined in this Privacy Statement, we ask that you do not submit information. SMS opt-in or phone numbers for the purpose of SMS are not being shared.

What are your options regarding correction or storage of your information?

You may either personally see, or obtain from us by mail, the information about you in our files. If you believe the information we have about you in our records or files is incomplete or inaccurate, you may request via telephone or a postal mail letter that we make any necessary additions or corrections or, to the extent that it is feasible, that we delete this information from our files.

Links and Co-Branded Sites

This Website contains links to other sites. Worthen Insurance Group provides links to other sites as a convenience to persons who visit the Worthen Insurance Group website. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information (some of which may, on an individual or aggregated basis, be shared with Worthen Insurance Group). Please be aware that Worthen Insurance Group is not responsible for the privacy practices of those sites, even though Worthen Insurance Group’s name or logo may appear on those sites. We encourage you to be aware when you leave our site and read the Privacy Statements of each and every Website that you visit, as the privacy policy of those sites may differ from ours.

Terms & Conditions

1- SMS Consent Communication:

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Worthen Insurance Group, you may receive messages related to the following:

• Follow-up messages
• Account Notifications

Example: “Hello, this is a friendly reminder of your upcoming appointment with an agent on January 30th at 3 PM to discuss your insurance policy. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to five SMS messages per week related to your inquiries.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Worthen Insurance Group in the following ways:

• By submitting an online form through our website at wortheninsurancegroup.com/contact-us/

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling 281-845-2770 or visiting our contact page.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page or Contact page.
• Message frequency may vary